Delivery is as important to us as it is to our customers.
Everything you need to know about how your FurSentry™ order is shipped, tracked and protected.
Shipping Locations
We ship the FurSentry™ Pendant worldwide. However, due to restrictions, we are unable to ship to the following countries:
- Cuba
- Iran
- Libya
- North Korea
- Sierra Leone
- Somalia
- Sudan
- Yemen
- Ukraine
- Guatemala
- Liberia
Shipping Rates
General shipping is free with all orders over $65. Express shipping is $14.95 USD.
All prices listed on the website will be charged in USD at the time of order.
Order Processing
Orders are generally processed, packed and submitted to our shipping carrier within 24–48 hours of the order. Please note we cannot process orders on a weekend. Orders placed on a Friday are processed the following Monday.
Once your order is submitted to the shipping carrier, it can take around 24–48 hours for your tracking information to be updated.
Incorrect Address
Please make sure all shipping information is 100% correct before placing the order.
FurSentry™ is only responsible for delivering items to the delivery address provided at the checkout. FurSentry™ is not responsible if shipping information is incorrect or missing at the time of ordering. We will not issue refunds or replacements under such circumstances.
If you have entered an incorrect address, please contact us immediately at hello@fursentry.com and supply the order number and updated address. We cannot guarantee we can change the address in time; however, we can check for you if the item has already been processed or collected for shipping.
Tracking & Estimated Shipping Times
Tracking numbers are generally updated within 2–4 business days of placing your order. You will receive a confirmation email once your package has been shipped.
Estimated delivery times:
- Canada / USA: 5 to 9 days
- Europe: 7 to 12 days
- Rest of the world: 7–21 working days
Packages may take longer to arrive during the peak holiday season, depending on local post office capacity. Please note that all delivery times are estimates only and are not guaranteed. Once an order leaves our warehouse, shipping delays may occur due to factors beyond our control. Unfortunately, we cannot control how quickly an order arrives once it leaves our warehouse. Contacting the carrier is the best way to get more information about the location of your package and the expected delivery date.
Item Lost in Transit
Please make sure all shipping information is 100% correct before placing the order.
FurSentry™ is only responsible for delivering items to the delivery address provided at the checkout. FurSentry™ is not responsible if shipping information is incorrect or missing at the time of ordering. We will not issue refunds or replacements under such circumstances.
If you have entered an incorrect address, please contact us immediately at hello@fursentry.com and supply the order number and updated address. We cannot guarantee we can change the address in time; however, we can check for you if the item has already been processed or collected for shipping.
Item Lost/Stolen After Delivery
We are not responsible if the item is lost or stolen after the item has been marked as delivered by your local postal service. Please ensure the delivery location is a secure environment.
Please contact your local postal service to locate the item if you believe it was not delivered. They can generally provide you with evidence of the delivery.
If you have purchased Shipping Protection as an add-on at the checkout (please check your order) then you are fully covered for lost or stolen items after delivery. Please see the next section for further information about our Shipping Protection.
Shipping Protection
If you purchased Shipping Protection at the checkout and your item was broken, lost or stolen on delivery, please contact us on hello@fursentry.com with your order number and the details.
We will:
- ✅Replace the item, or
- ✅Offer you store credit for the full value of your order (excluding shipping costs).
Important to know
- ❌Refunds are not available under shipping protection.
- ⏰Claims must be filed within 30 days of the estimated delivery date.
- 📸Photographic evidence may be required for damaged items.
Taxes & Customs Fees
Please note that taxes and customs fees related to your purchase are the customer's responsibility.
While our customers are generally not required to pay customs fees, there may be rare cases where they may be required.
Contact
If you have any questions regarding your delivery, please contact our customer service at hello@fursentry.com.